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Delivery

UK Standard Delivery Is complimentary for orders over £50. Otherwise it costs £4.95 per order. We send our standard delivery items by Royal Mail Signed For 1st class, which is generally delivered in 2-3 working days from the date of dispatch.
International Delivery Is complimentary for orders over £150, otherwise it costs £15 per order. We send our international packages by Royal Mail International Tracked & Signed. Delivery within Europe will take 5-7 working days and worldwide 5-10 working days. This service will require a signature on receipt. All these items are tracked until they have been delivered and signed for. When the item reaches its destination country it is handed over to the local postal service for delivery through their regular registered service. A signature will be taken at the delivery address which means the item is not left unattended or posted through a letter box. If no-one is available to sign for the item, then it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee.

Additional information

 All deliveries are made by Royal Mail between 7am and 7pm. For this reason, you may like to nominate a secure delivery address where someone is available to sign for the delivery of your parcel.
We can't guarantee delivery within our usual timescales to a small number of remote rural areas.
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

On rare occasions, some items may be delivered outside the published timed windows

Please note: Dot & Cross does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, neighbour, etc) we cannot accept responsibility if you fail to receive your parcel.

All payments must be received and authorised before shipment.

Late and Lost Deliveries

 If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. Quite often, a delivery attempt has been made but a card has not been left. Any order discrepancies relating to missing/lost items must be reported to us in writing via our contact form within 24 hours of receipt of your order.

We cannot refund or replace lost items until 15 working days after the date of dispatch (25 working days for international items) - this is when the Royal Mail classes items as being lost. If your item is time sensitive, we recommend the use of our next day delivery service.

We can't resend orders until they are classed as lost. In this situation you might want to place a second order for the goods. Then, if the first order arrived/was classed as lost we can refund you for it once the time period above has elapsed or the goods have been returned back to us.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that cannot refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Dot & Cross cannot be held responsible for goods that are lost or delayed in transit.

Delivery of goods to an incorrect but deliverable address as provided by the customer is the responsibility of the purchaser. Delivery to a non-existent address is also the responsibility of the purchaser. Refunds will not be processed for lost or delivered goods when an incorrect address has been provided. Please always check your details are correct before placing an order.