Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. For this reason, we do not require that you give us any information about yourself when you are browsing the site.
At the checkout area of our site, you will be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil catalogue orders, product orders or to respond to enquiries. This information is passed from your browser to our secure server using 128-bit encryption technology which is the highest level possible. The information is held in our secure database.
We may contact you either by post, email or telephone. Primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not send you any marketing or promotional emails unless you agree to it, when registering with the site. We will not pass on your e-mail address to any other company for marketing purposes.
DATA PROTECTION ACT
Our data collection and storage is governed by the rules of the UK data protection act and associated legislation.
There are only four circumstances where we may share some of your data with others:
- With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
- In the unlikely event that our business assets are ever sold to or purchased by another company (Our data records are part of our business).
- To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
- When you first made contact with Dot & Cross you were asked if you were happy to receive mailings and offers from third party companies whose products we thought might interest you. If you did not object at the time, but have now changed your mind and no longer want third party mailings, please email us at email@example.com with your account number, which can be found above your address on you latest catalogue.
If you have questions about your personal data, please contact us at firstname.lastname@example.org.
We do not store your personal information through cookies or any of your payment information. So if you come back to the site at another time, the site will still have your basket information but not any of your personal information.
You do have the facility to switch off your cookies; however this means that you may have problems using our site, for example adding products to your basket.